sbobet.com Casino & Sportsbook Data Care
This page describes what data we collect when you use sbobet.com and how we keep that information protected. We take privacy seriously because we handle sensitive details—your national ID number, bank account information, and transaction history. Our privacy practices are designed to comply with data-protection standards and to give you control over your information.
When you open an account on sbobet.com, register your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), or place a bet on Liga 1, Piala AFF, or our live-dealer tables, you share information with us. We explain exactly what we collect, how we use it, and who we share it with. You have the right to access, correct, or delete your data subject to our legal obligations.
Read this policy carefully. If you have questions about how we handle your data, contact our support team via the in-app chat or email. This policy was last updated in 2024.
What data we collect at sbobet.com
We collect data in three categories: identity information, payment information, and behavioral information. When you register on sbobet.com, we require your legal name, date of birth, national ID number (KTP), phone number, and email address. This is our Know Your Customer (KYC) verification—a legal requirement to prevent fraud and money laundering.
For payments, we collect information about your deposit and withdrawal methods. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation that your payment was processed but we do not store your e-wallet password or full card number. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect your account name and the last four digits of your account number. Payment processing is handled by secure third-party providers, not by sbobet.com directly.
Behaviorally, we track your login history, which games you play, your bet amounts and outcomes, and your account balance. This data helps us detect suspicious activity, prevent fraud, and understand how players use our platform. We also log your IP address, device type, and browser information to monitor for unauthorized access.
How we use your data on sbobet.com
We use your identity data to verify your account, comply with anti-money-laundering laws, and process your deposits and withdrawals. When you request a withdrawal, our compliance team reviews your account to confirm the funds are yours and not connected to fraud. This is why withdrawals take 12–24 hours—we're verifying your transaction.
We use payment data to process your transactions and keep records for tax and regulatory purposes. We use behavioral data to detect abuse (e.g., multiple accounts by the same person), prevent fraud (e.g., unauthorized access attempts), and improve our platform. For example, if we see unusual login patterns from Jakarta, Surabaya, or Medan, we may trigger extra security checks.
We may use your email to notify you of account activity, security alerts, or platform updates. We will never email you unsolicited promotions unless you explicitly opt in. You can manage your email preferences in your account dashboard.
Where and how we store your data on sbobet.com
Our servers may be located outside Indonesia—some in Singapore, some in Europe. Data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Data at rest (stored on our servers) is encrypted using AES-256. Your national ID image is stored in a separate, secure database isolated from your account balance.
We retain your data as long as your account is active. If you close your account, we keep transaction records for seven years to comply with anti-money-laundering regulations. After seven years, we securely delete your personal information (name, ID number, address) but may retain anonymized transaction summaries for platform analytics.
Two-factor authentication protects your data
We recommend enabling 2FA on your sbobet.com account. This adds an extra security layer: even if someone learns your password, they cannot access your account without a code sent to your phone.
Third-party processors and data sharing on sbobet.com
We share your data with third-party service providers who help us operate sbobet.com. Payment processors (Stripe, mobile banking's API, local payment's API, etc.) receive your payment information to process transactions. Email providers receive your email address to send account notifications. Analytics providers receive anonymized data about how you use our platform.
We do not sell your data to marketers or brokers. We may disclose your data if required by law—for example, if a government agency issues a subpoena for your account records in connection with an investigation. In such cases, we will notify you unless the law forbids it.
If you connect to sbobet.com from Jakarta, Bandung, or Medan during Idul Fitri or Idul Adha holidays, your transaction history may be archived to a secure backup system. This is a standard precaution to ensure data continuity during high-traffic periods.
Your rights regarding data on sbobet.com
You have the right to access your data on sbobet.com. Log into your account and view your profile, transaction history, and login logs. You can download a copy of this data by requesting an export from our support team.
You have the right to correct inaccurate data. If your name, address, or phone number is wrong in our system, contact our support team and we will update it within three business days.
You have the right to delete your data by closing your account. Once you close your account on sbobet.com, we stop collecting new data. However, we retain transaction records for seven years as required by law. You cannot delete this data, but you can request that it be anonymized (we remove your name and ID number, keeping only transaction amounts and dates).
- Access: View and download your data from your account dashboard or request an export.
- Correct: Update your personal information within your account profile.
- Delete: Close your account and request data deletion (subject to legal retention requirements).
- Restrict: Request that we limit our use of your data (e.g., no behavioral profiling) via support email.
- Complaint: If you believe we have mishandled your data, lodge a complaint with our support team and we will investigate within 10 business days.
Cookies and tracking on sbobet.com
Our website and app use cookies and similar tracking technologies. Essential cookies keep you logged in and remember your language preference. Analytics cookies help us understand how players navigate sbobet.com—which games are most popular, which pages convert best. These analytics are anonymized and aggregated; we do not track individual players by name.
We do not use cookies to track you across other websites. When you leave sbobet.com, we do not follow your activity. You can disable non-essential cookies in your browser settings, but this may affect your experience on our platform (e.g., you may need to log in again after each session).
Children and minors on sbobet.com
We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. Our terms of use require that you be of legal age. If we discover that a minor has registered on sbobet.com, we will close the account and delete the minor's data (except transaction records required by law).
Changes to our sbobet.com privacy policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you via email if we make material changes—for example, if we begin sharing data with new partners or change how we use your information. Your continued use of sbobet.com after a change constitutes acceptance of the new policy. If you disagree with a change, you may close your account.
Contact us about your privacy on sbobet.com
If you have questions about this privacy policy, want to exercise your data rights, or have a complaint about how we handle your information, contact our support team. You can reach us via in-app chat, email, or by visiting our FAQ pageWe will respond to privacy inquiries within five business days.
For players in Surabaya, Medan, Semarang, and other Indonesian cities, your local consumer protection office may also assist with privacy complaints. If you believe sbobet.com has violated Indonesian data protection law, you can lodge a complaint with the relevant authority in addition to contacting us.
This privacy policy applies to all access to sbobet.com—via website, mobile app, or any other channel. Our Terms of Use and Legal Notice supplement this policy. Together, these documents describe the full scope of how we collect, use, and protect your data when you join sbobet.com.